Adults are back at work kids are finally back at school and we settle into a different rhythm. Make sure it is a well-balanced work and home rhythm.
Have you started changing the things that did not work for you in the past? Have you implemented the new ideas that you had when you were away from the office or home to ensure things are better easier and enjoyable? Remember we need to stick to these ideas if they are working well and if not do not be afraid of changing them again. Talk to people get their advice or suggestions think about it and give it a try.
Last year was a difficult year for some, for others it was an ok year. We were all affected by the various challenges we had as a country.
Looking at some of the news reports 2020 is going to be a fantastic year in the Contact Centre Industry. Make sure you are part of this, play your part in making it fantastic.
The CCMG with the Professional Body and the Employers Association have a jam packed calendar of events with learning and marketing opportunities. Make sure you are linked in to our Social Media Platforms.
Be kind to all. Its far better to make people smile than to make them cry.
Sharon Haigh, CCMG