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Newsletter August 2020


Editor's Note

I am fascinated by what is happening in the contact centre industry right now, talking to members there are quite a few organisations that have brought their staff back into the office. In fact, many are taking the opportunity to create a more flexible working environment and it would seem that contact centre professionals are going back over the changes that were made in recent months to check that processes are working as they should and to assess the effectiveness of the technology.

Change is clearly high on the agenda for everyone and the team at the CCMG is here to support you. We have a host of Webinars every month so stay updated and please check the website for notices.

The Awards have been launched and it is great to see the excitement and response as far as entries are concerned. Good luck to everyone, companies and individuals. We are currently in the process of organising the Conferences for later this year. There is so much we will be talking about and a different way of working will be unpacked during the 1 day conference in each of the regions. I can’t wait to get out of the home office to see you all at the conferences.

Until then, please let us know how CCMG can support you by dropping me a line.

Sharon Haigh, CCMG



6 steps to a cloud-enabled contact centre operation


OHS COVID-19 Compliance Training

Online Course

CCMG 2020 Contact Centre Awards

The CCMG 2020 awards is upon us and the awards portal is now open It is time to throw your hat into the ring and register to enter and show the world that you are the best of the best. Below ia a list of both the People and Company awards up for grabs and a reminder that you can enter as many as you believe you qualify more

Are you making a difference?

Asks Amanda Holt, Director of Dialogue. Put your best foot forward – click here to enter.


Rise to the challenge

It’s time to consider entering this year’s awards and to inspire you to rise to the challenge hear from previous winners how they feel. Watch now

Call Center News & Info

Covid-19 lockdown expedites Harambee's cloud migration plans

Harambee Youth Employment Accelerator, a not-for-profit organisation that works with partners to build solutions to youth unemployment, relies on technology to help change the trajectory of young lives. read more


Pivotal Data accelerates digital transformation, enabling WFH customer solutions

The COVID-19 pandemic has radically altered the way the world operates. As governments across the globe instituted social distancing measures and sent economies into lockdown to contain the virus's spread, people and businesses had to adapt quickly to this new normal. read more

The Journey to Agility

Today’s business leaders are facing unprecedented challenges as they navigate the impacts of the COVID-19 pandemic. More than ever, companies need to be able to rapidly respond to ongoing uncertainty to ensure they retain their competitive advantage. ... read more


Improve multilingual customer satisfaction while lowering call center costs

Adobe was not only interested in cutting call center costs while providing superior multilingual customer support, but also in providing ways to empower customers to find user support in their language via self-help and user forums online ... read more

Thank you to our Pivotal Supporters


Who should join

Contact centre industry professionals interested in:
  • Developing their careers
  • Advancing their personal growth
  • Exploring a broad set of current and upcoming technologies, solutions, tools, platforms and services
  • Increasing their knowledge and understanding

Member Benefits

  • Knowledge sharing and networking
  • Connect with professionals and experts
  • Skills development for personal success
  • Access to winning tools and techniques
  • Real life case studies
  • Exposure to the highest standard of dynamic trainers
  • Master pertinent management techniques

Have your say

Do you want to share your views with like-minded people with a passion for the South African contact centre industry?

Send your submissions by email to We will publish the best stories and viewpoints on our website &/or in our monthly newsletter.


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Tel: 021 856 3871


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