I am fascinated by what is happening in the contact centre industry right now, talking to members there are quite a few organisations that have brought their staff back into the office. In fact, many are taking the opportunity to create a more flexible working environment and it would seem that contact centre professionals are going back over the changes that were made in recent months to check that processes are working as they should and to assess the effectiveness of the technology.
Change is clearly high on the agenda for everyone and the team at the CCMG is here to support you. We have a host of Webinars every month so stay updated and please check the website for notices.
The Awards have been launched and it is great to see the excitement and response as far as entries are concerned. Good luck to everyone, companies and individuals. We are currently in the process of organising the Conferences for later this year. There is so much we will be talking about and a different way of working will be unpacked during the 1 day conference in each of the regions. I can’t wait to get out of the home office to see you all at the conferences.
Until then, please let us know how CCMG can support you by dropping me a line.
Sharon Haigh, CCMG