The months are flying by we find ourselves in October and ready for Summer at last, no time like now to celebrate.
Everybody is talking about the New Norm, nothing is normal and nothing will go back to the way things were done and we should be aiming to do things better than before. There have been challenges and hardships that we have had to endure over the past 7 months, these were lessons and messages that we needed to take to heart and learn from. Everything we do now needs to uplift our people and our businesses.
What have we done to get the professionals in the industry recognised and show our customers that we were a profession that adheres to a code of conduct and we are serious about the way we deal with our customers? Have you personally thought about getting your designation to ensure the next time you are left in a situation where you have to stand out above the rest, that you are recognised for the professional that you are. Do not put anything off until next year, as we now know things can change in a blink.
Another way of distinguishing yourself from the rest is to enter the 2020 Awards, the awards entries have been extended until the 31st October to ensure that we give everybody a fair chance to enter. The Good news is that we have a Sponsor which means Entries to the Awards are FREE. A huge thank you to our sponsor for coming to the party and covering all the entry fees for the Industry. Your commitment to the industry is greatly appreciated by everyone in the Contact Centre industry.
Are your ready for the conference? We are aware that things are a bit hit and miss at the moment so we are going to play it safe and keep this conference as a virtual conference.
These are the topics we are looking at sharing with you; If you know of any subject matter experts or have any suggestions for topics please let me know: Sharon.email@example.com
- The new normal – Are you being Efficient
- Different Strategies for Working from Home
- Mental health of the staff – General Wellness/Overall Wellness
- New WhatsApp technology for communication
- Info Security – Laptops VS Desktops Security issues for both
- IT Fraud
- Combatting Load shedding, how to handle the downtime
- Quality Assurance and how it needs to change to be effective –
- Women in leadership
Sharon Haigh, CCMG