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Newsletter March 2021


Editor's Note

We have so much coming up in the next few weeks and months that it's difficult to know where to start. So I will start with the implementation of our new platform.

At the CCMG we never rest on our laurels, in fact we are constantly re-looking to improve our member offerings to ensure they remain relevant for our changing business world, and that they continue to help our members.  The CCMG has earned itself an excellent reputation over the past 10 years for being the voice of the industry in South Africa and is the most relied on body regarding all aspects of Contact Centre issues.

But as notable as the CCMG is, we identified areas where we could tweak our member platform to make it that much more effective, maximising functions and benefits even further, so today we would like to announce to you that the all-improved CCMG member portal is here.

With the help and input of our members, we have created a user-friendly interface where you will have access to additional features and benefits, as well as all the previous functionalities.

Some new features include storing your certificates in one central place and having the ability to manage and monitor your CPD points and achievements making this easier for your records.

In just a few short days, we will issue you with a new login link and your unique username and password to access the new member portal.

Please direct any queries in this regard to our marketing team on  hold tight! we are almost there.

We hope you enjoy your improved membership experience!

Sharon Haigh, CCMG


Upcoming CCMG Webinars


New Normal Management – Lessons From The Frontline

24 March 2021 10:00 am - 11:00 am
The concept of Home Agents has been around for years and I have been a vocal advocate of the suitability of this concept for the South African context. Who knew that a global pandemic would be the catalyst for a Proof-of-concept! find out more

Practicing Agile in a Rapidly Evolving VUCA and Digital Environment

14 April 2021 10:00 am - 11:00 am
How are we Right-skilling to Adapt to the Future Way of Work? How does Agile thinking build Self-Organised Teams that deliver with a Purpose ? find out more

To RSVP to attend these webinars please contact us at

Featured Articles & Insights

Pivotal Data lays foundation for a cloud-enabled future at King Price

The contact centre sits at the heart of every customer-centric business strategy. However, outdated, inflexible technology constrained King Price Insurance’s ability to deliver omnichannel engagement and superior customer service. read more


Money isn’t the most powerful motivator

Using intrinsic and extrinsic motivators to maximise employee effectiveness and productivity. Most companies have unique methods for motivating people. When it’s done right this delivers an energised workforce, inspires progress and pushes teams to excel. read more

5 tips to crush workplace communication in the Millennial Age

The modern workplace is being transformed by technology. Companies that are embracing all-things digital are reaping the benefits while those that don’t, run the risk of being left behind. read more


Pivotal Data gives crisis counselling contact centre a lifeline

LifeLine Western Cape is one of 16 LifeLine centres in Southern Africa. The organisation aims to improve emotional wellness in individuals and communities throughout South Africa by providing counselling. read more

South Africa is in trouble heres how we can fix it

South Africa is in trouble. Before Covid-19, the economy was already teetering at the edge of a fiscal cliff with two consecutive quarters of negative GDP growth and the expanded unemployment rate at a frightening 42%. read more


Four causes for ‘Zoom fatigue’ and their simple fixes

Even as more people are logging onto popular video chat platforms to connect with colleagues, family and friends during the COVID-19 pandemic, Stanford researchers have a warning for you: Those video calls are likely tiring you out. read more

Thank you to our Pivotal Supporters


Who should join

Contact centre industry professionals interested in:
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  • Skills development for personal success
  • Access to winning tools and techniques
  • Real life case studies
  • Exposure to the highest standard of dynamic trainers
  • Master pertinent management techniques

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Tel: 021 856 3871

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