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Newsletter Archive

 Newsletter: September 2021


Editor's Note

The CCMG hopes that each and every one of you enjoyed the Covid Warriors Awards that were held on the 25th August 2021. We received many messages of celebration from the industry as people sat at home in their slippers to those that were in the office celebrating with their Colleagues. To all the finalists Congratulations to the winners we hope you are still basking in the celebrations of being the best of the best in the industry. To our Judges thank you for all the effort and I hope you were proud seeing your efforts culminate and deliver these deserving winners.

To our sponsors thank you for being part of the awards the video clips that you produced were fantastic and insightful we look forward to showcasing your products and services over the coming months.

Enjoy this newsletter as we celebrate the Awards the Sponsors and the Winners.

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8



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Thank you to our Headline Sponsor:

Thank you to our Category Sponsors:



Watch the Awards

Watch the CCMG 2021 Awards Ceremony and share the excitement.

Let me introduce you to novomind - a software company specialising in e-Commerce and customer service software solutions, belonging to the European group of technology leaders in our field of business.

novomind has decided to expand from the European, Middle East and Asian market into the South African market.

Get in touch with novomind

The CCMG Team Celebrates the 2021 Awards

Share your photos on social media using the hashtag #CCMGAwards2021

Leroy Merlin Selects Infobip

Leroy Merlin Choose Infobip and illation to integrate WhatsApp into its Contact Centres for Improved Customer Engagement


Thank you to our Pivotal Supporters