Editor's Note
Today brings us 40 day's to go to school holiday's and 61 day's to 2022. Wow, lockdown for the past 19 Months and how we have grown, our industry has taken on a whole different way of being successful. Giving my age away I can remember when a fax was introduced and how we were able to do business at then the speed of a telephone line, what do we call it now, at the speed of light. Sometimes before we can think, blink or turn on a light we have the information we require. What about talking to people face to face its just a meeting request away. How diving has reduced, is this why the petrol price is increasing because we are not using as much as we use to?
But on a serious note are you and your team ready for the holidays and have you put in place the additional people to maintain your service levels? Have you got the right people to maintain your customer experience stats? Just a thought.
Before we wrap up this year the CCMG will be hosting our virtual conference for 2021. Our aim is to present ad no waffle, no sales pitches, just straight talking from industry experts. This conference will give you per topic 3 presenters that have 10 minutes each to pass on their message which will then be followed by a facilitated discussion group where you get to ask questions or debate with the panel about the information shared.
CCMG Ahead of the Curve 2021 Conference
1 December 2021
09:00 - 13:00
Book Here
We are going to unpack:
Session 1 - Artificial Intelligence: - What has it done for the industry during Covid and how is it going to support the industry going forward.
Session 2 - Bringing BPO to South Africa: - What we should know, attracting Global Brands.
Session 3 - Coaching and People: - The aim is to present different types of disciplines of Coaching and then discuss their specific benefits.
Do not miss out on our Thought Leaders local and International.
