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 Newsletter: December 2021


Editor's Note

Dear stakeholders, members and the greater industry, in 30 days' time it will be 2022. Where has 2019 gone? I still think we are in denial as to what we went through in 2020 and 2021.

We have loved we have laughed and we have cried as our industry has grown in knowledge and understanding of how agile we have to be while our resilience was being tested to the core. It is now time to allow those that are going to take some time off to go and recharge their batteries, for those that are staying on the frontline we wish you the very best, but please remember to make some time to spend with your family and friends.

Take some time for yourself to reflect and hold onto all the good that you have experienced this year. 2022 will be here before we know it and we will be able to be our very best, onwards and upwards.

We want to thank our Council members for their participation in everything that we have done this year. They have achieved fantastic results and in the words of our dearly departed friend and colleague Doctor Tahir Khan, "This was the year to tie up all the loose ends and renew our working model". This had definitely been achieved.

We want to thank our suppliers and providers that have stuck with us through thick and thin, You are all a very important cog in the wheels of the CCMG.

Without the hard work and preparation from all our speakers, judges and panellists that have participated in Webinars, the Awards, and the Conference, the delegates and participants are hopefully smarter an wiser after your contribution to the industry.

The CCMG have this year delivered:

  • 10 Webinars
  • The Awards
  • The Conference

Each of these events have been well received and allowed the sponsors and corporate members opportunities to market their products and services in various way's.

See you all on the flip side of this year.

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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