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 Newsletter: February 2022

 

Editor's Note

MAKE 2022 YOUR BEST YEAR! We're putting our best foot forward to ensure that 2022 is a much more optimistic and successful year.

How are we doing that? ...read more

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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Featured Articles & Insights

Why your business needs virtual helpers in the customer service space

"Artificial intelligence is the key technology for intelligent systems and tools that make up modern customer service in all its facets," says Stefan Grieben, CEO of novomind, who have been AI pioneers right from the beginning.

Free Lifelong Learning Library

Business Potential researches the best lifelong learning resources on the internet, saving you time and giving you confidence that the content of the resources have been assessed as having true value.

 
 

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