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Newsletter Archive

 Newsletter: March 2022


Editor's Note

MAKE 2022 YOUR BEST YEAR! We're putting our best foot forward to ensure that 2022 is a much more optimistic and successful year.

How are we doing that? ...read more

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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Featured Articles & Insights

How to Grow Your Contact Centre Business
Now is the time to look at how to ignite growth and at the same time improve retention within your contact centre business.

RPL – Accelerate your Career in the Contact Centre Industry
RPL, or Recognition of Prior Learning is one of the most interesting topics in the human capital and skills development industries.

We share 8 #CX & #EX trends that will reshape strategic agendas
Winning in today’s experience economy requires delivering empathy at scale to customers and employees. To accelerate this #transformation, we’ve identified 8 major trends in #CX and #EX that will drive businesses in 2022 and beyond. Download the report

COPC Inc.'s Global Benchmarking Series 2022
COPC Inc.’s most recent research has found that contact center executives and managers believe that their organizations should focus on ‘developing more self-service solutions’ to improve the customer experience.


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