Kind regards Sharon Haigh (MPP-CCM) Masters Professional Practitioner in Contact Centre Management NQF8 Get all the latest info and updates from the CCMG.
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We share 8 #CX & #EX trends that will reshape strategic agendas
Winning in today’s experience economy requires delivering empathy at scale to customers and employees. To accelerate this #transformation, we’ve identified 8 major trends in #CX and #EX that will drive businesses in 2022 and beyond. Download the report
COPC Inc.'s Global Benchmarking Series 2022
COPC Inc.’s most recent research has found that contact center executives and managers believe that their organizations should focus on ‘developing more self-service solutions’ to improve the customer experience.
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