Editor's Note
So only 9 months of the year to go. Time is just zipping past us. We are going
into a month of short weeks and staff taking leave to enjoy time off with their
families. We have noticed that more contact centres are recalling their staff
to 100% or close to 100% to work back in the offices, with the recent
announcements it would appear that business in general is returning back to
some form of stability...read more