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 Newsletter: May 2022


Editor's Note

The CCMG have been hard at work with S. Seta re-doing the Qualifications for the Agents, Team Leaders and also the Managers. The team of Subject Matter Experts and the CDP team have been praised for their robust debate and hard more

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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Featured Articles

New Critical Skills List 2022
The Contact Centre Industry of South Africa stands to lose skilled resources, both current and new, based on the new Critical Skills List Gazetted on 1 February 2022, and its additional requirements... Read more


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