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 Newsletter: June 2022


Editor's Note

Time is flying past us at such a rapid rate where did May go? I know we were all at our desks but I did not see May month this year, It just vanished. So we are into June which is the half year mark and crazy days coming up as we run head long into December... read more

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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Featured Articles

7 ways to deliver leading digital customer service
When the time comes to seek support, customers reach out to brands across a variety of channels. Whether it's through a traditional phone call, a live chat or a Facebook message, consumers can engage with you in more ways than ever... Read more

Migrating to Genesys PureConnect future-proofs Rewardsco contact centre
The Contact Centre Industry of South Africa stands to lose skilled resources, both current and new, based on the new Critical Skills List Gazetted on 1 February 2022, and its additional requirements... Read more


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