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 Newsletter: July 2022


Editor's Note

It may be winter but our industry is truly bubbling over and a large amount of new business coming into the Country, also new vendors with very innovative ways to support the Contact Centres are introducing their offerings to our industry. ... read more

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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This year, the Contact Centre Management Group will explore how contact centres are winning and how they can continue to evolve to deliver genuinely brilliant colleague and customer experiences in this fast-paced industry of changes.

Sponsorship of the Industry Awards is an excellent opportunity for your organisation to achieve optimum visibility in a highly focused environment. You will also benefit immensely by the association of your organisation with that of industry trailblazers as well as the support of the Professional Body for the Industry. Find out more


360° customer service without seamless WhatsApp integration - Really?

Nowadays, messaging channels such as WhatsApp have become indispensable.

Your customers can already reach you via channels such as telephone, email and chat? Then it's time to integrate messaging into your omnichannel customer service strategy.

Register now!


Featured Articles

Avaya Approves New Alternative
VBET Electronics just announced that the VTX300 Bluetooth headset, and the VT9400 DECT headset was tested and approved by Avaya, and is available to customers as new alternatives to be used on the Avaya platforms... Read more

Sun International hits jackpot with cloud contact centre solution
Since implementing Genesys contact centre solutions with Pivotal Data, Sun International's conversion rate has improved significantly from 13% to 40-45%. Read more

The Department of Home Affairs (“DHA”) has recently introduced a centralised adjudication system which sees that all long-term visa applications submitted through a South African Embassy or High Commission (Missions) (in countries where South Africa is represented) are being sent to the DHA Head Office in Pretoria. Previously, these applications were adjudicated and finalised by Consular Officials within the Missions. Read more


Thank you to our Supporters


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