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 Newsletter: August 2022


Editor's Note

Entries for the National Awards are open and we are off to a good start. I am loving the interaction with you as you work through the descriptions making sure that your entries fit the requirements... read more

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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Enter the
CCMG National Contact Centre Awards

Who is Recognised?
These awards recognise the best talent in our industry. Judges are looking for the individuals and companies in our industry who are role models, who demonstrate innovative ways of working and in so doing inspire others and deserve recognition for the work they are doing in our industry

About the Awards
The National Contact Centre Awards are organised by the CCMG | Contact Centre Management Group. The CCMG is the Professional Body in the Contact Centre Industry in South Africa.

Career Benefits
Previous Winners have leveraged this platform and have built significant careers for themselves and have gone on to achieve great things. Many are now operating at senior management and board level.

Enter Now

This year, the Contact Centre Management Group will explore how contact centres are winning and how they can continue to evolve to deliver genuinely brilliant colleague and customer experiences in this fast-paced industry of changes.

Sponsorship of the Industry Awards is an excellent opportunity for your organisation to achieve optimum visibility in a highly focused environment. You will also benefit immensely by the association of your organisation with that of industry trailblazers as well as the support of the Professional Body for the Industry. Find out more


COPC® High Performance Management Techniques (HPMT) Training teaches contact center staff and internal service organizations a consistent framework to achieve performance targets for service, quality, customer satisfaction, revenue, costs, productivity and efficiency. This class is designed to provide customer experience executive management teams with world-class techniques based on best practices and industry benchmarks. Find out more


Featured Articles

The Customer is King. Or is He?
This article debunks the cliché which states that “Customer is King”. The writer’s opinion is that “Employee is King”. By Quinta Khan... Read more

Customer software solution leaders, novomind AG and Ninzi-Connect enter into a strategic partnership
This partnership brings a new force, delivering cutting-edge customer experience contact centre management software solutions to the South African market. Read more


Thank you to our Supporters


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