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 Newsletter: October 2022


Editor's Note

It's October and I am sure you are all feeling the change in weather making it possible to shed some of the layers of clothing we have been wearing. The Sunshine should be lifting your moods as we look forward to the end of a year that has gone past us at the speed of light.

We still have two exciting events for you to look forward to before closing off the year. Find out more

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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High quality information is one of the most important areas that contributes to an organization’s success. High quality information supports decision making and helps organizations to plan, to develop strategies and gives them an edge over their competition. This is one reason that COPC Inc. launched the Global Benchmarking Series, 2022.

COPC Inc.’s Global Benchmarking Series delivers monthly reports about timely issues affecting contact centers and customer experience (CX) organizations, covering topics, such as, CX strategies, quality workforce management, channel management, people management and technology.

Brought to you by the CCMG

The CCMG are proud to bring you these monthly webinars discussing the topics in-depth. For all members and professional members you can access these in your profile at no cost. Designated professionals can also earn 1 CPD point for every webinar listened to. This can all be done in your own time.

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We hope you find these reports helpful in making informed decisions about running your operations.


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