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 Newsletter: November 2022


Editor's Note

It's October and I am sure you are all feeling the change in weather making it possible to shed some of the layers of clothing we have been wearing. The Sunshine should be lifting your moods as we look forward to the end of a year that has gone past us at the speed of light.

We still have two exciting events for you to look forward to before closing off the year. Find out more

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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When risk and uncertainty characterise global markets, it’s survival of the future-ready. Differentiated customer experience must be supported by sustainability in this volatile market.

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Manage and automate your business with 1Stream CRM, an integrated Sales, Marketing and Contact Centre Service platform

“Customer experience is today’s business benchmark.” (Forbes).

Creating an exceptional customer experience relies on three touchpoints in the customer journey - people, process and technology. Our technology makes it easy for your people to organise customer information, automate key tasks, and improve the customer experience. With 1Stream CRM, you get a 360° view of your customers and prospects as well as insightful sales and service reports.

Prioritising customer experience and delivering a superior end-to-end customer journey can and will strengthen your business.

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