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Newsletter: September 2023

Recently I shared a short message on Facebook which I thought I would share with you.

I believe that as a species, we are eagerly seeking peace. We don't want to be alone so much as we want to effortlessly experience the pleasure of peace. Seeking people who contribute to the peace and, in turn, support, and fuel each other's flames, but only in peace.

Another anomaly is the acknowledgment of what someone brings to the party.

Let's say you arrive at someone's "dinner table." Have you just arrived and handsomely helped yourself to their beautifully adorned buffet, or are you attempting to earn the rightful place to sit at their table, respecting their peace and supporting them and the beautiful buffet they have worked so hard to accumulate? 

If you are not seated at my table. You are not seated there on purpose. It's not cruel or selfish. It's an absolute necessity for my peace. A necessity for my flames to shine bright. Because either way my flames burn bright with or without you.

Make someone else happy. Fan someone else's flames. Hold space for them peacefully. Ps, Don't get mad if you disrupt their peace while sitting at their table. 

by Kevin Britz

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Upcoming Events

How AI Influences Outbound Campaigns
12 September 2023, 09:30 - 11:30, The Riverside Hotel, Durban
As technology continues to shape our Contact Centre landscape, understanding its potential becomes important. Join local industry expert, Mercedes Jacobs, as she explores how the world's best contact centres are using AI in proven, results-driven ways. Find out more

12 September 2023, 15:00, Webinar
A webinar with leading Retail analyst - Jack Stratten (from Insider Trends) where we will be looking at Global consumer trends in retail and their impact on consumer experience. Find out more


Featured Articles

What’s The True Cost of Bad CX?
The last few years have seen the pace of consumer behavior changes and technology advances become supercharged. And it’s only going to get faster. As the customer journey reshapes around new technologies and behaviors, we’re kicking off a series looking at how the speed of change is challenging the best efforts of brands, who are often left scrambling to keep up. Read more

Mind The Gap: Bridging The Customer Journey Execution Gap in Retail
An intriguing trend is forcing retail businesses to rethink their approach to customer experience (CX): the customer journey execution gap. On one side are empowered consumers with high expectations. With global trends like technological advancement, shifts in the socioeconomic status quo, and peoples’ ever-evolving lifestyles, today’s retail customers want—and expect—memorable, impactful experiences, not just a simple exchange of cash for products. Read more


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