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NEWSLETTER: May 2024

The conference was a great success and it was good to see everybody getting together and catching up. A big thank you to the speakers who were very professional and happily shared with us their knowledge and experience.

After a full day at the conference, we prepared for the Awards. Our MC Paul Mortan entertained us throughout the evening. Our convening judge Fay Joubert took us through the process and the facts around the judging the time the judges spent doing the online entries then the virtual interviews, it was a difficult task but as the professionals that they are they rose to the occasion. This requirement was during a time that seemed to have brought a number of international clients to our shores so juggling 7 busy executives as judges was a challenge but thanks to all the finalists and judges’ commitment, we finished. This was an honest, fair and audited process.

We congratulate all the finalists, and this year we found that the scores were very close if not the same, the calibre of the entries this time round was excellent, we really have fantastic people in our industry.

The evening was entertaining and was so good to hear the industry having a good time laughing, eating, enjoying the odd drink and then celebrating the winners. See the photos here

Please see the best of the best in our industry and we wish them well for their bright careers in the industry.

Thank you to our sponsors who made the Awards and Conference such a success!

NICE
1Stream
Ascensos
iContact BPO
INOVO
Q-KON South Africa
The House of Contact Centres

Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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Back to the Future: What will contact centre planning look like in 5 years?
Changes in the contact centre industry, such as customers and employees' increasing use of digital channels or high work-life balance expectations, mean that workforce management needs to support customers and employees more innovatively than ever. This webinar will provide a framework for creative workforce management solutions to meet the challenges of contact centres today and in the future.

Date: 22 May 2024
Time: 10:00 – 11:30
1 CPD point

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The noise cancelling features of headsets
Our current campaign focus on the noise cancelling features of headsets. In the previous posts we said how effective and powerful noise cancellation is, but if it is so fantastic – why do you still hear some of the surrounding sounds, or why does the person on the other end of the line still hear my dog barking. Well, noise cancellation is designed to block out MOST of the sounds, but it may not block out everything. If the noise cancellation algorithms are too extreme – in an effort to cancel all background noises – your voice quality will be affected. Thus, you may still hear high pitched sounds, and even human voices – although they should be softer. Watch the video

 

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