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EDITOR'S NOTE: SEPTEMBER 2024

Welcome to spring. Guys can you believe that people are already working on the year end functions. Not sure about you but it feels like there is still so much to do this year are we going to have enough time? How do you plan to get through the last months of this year. People are planning their holidays, holidays we say not at CCMG this is our busy time.

On Webinars, we had a fantastic session with Kevin Brits re: “The Future of Work Overview’s” again a fantastic presentation and knowledge sharing from Kevin. A big thanks to him for his constant participation in the CCMG and the quality of his presentations.,

Our next Webinar on the 18th of September brings back another favourite, Phillip Scheepers who is going to update us on what it means to be POPIA compliant. Now that the regulator has gotten her teeth into the role, she has not been shy with clamping down on companies that are not complying with POPIA. Register now as it is going to be a good session.

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Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8

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WEBINAR: What does it mean to be POPIA compliant?

Being POPIA compliant means ensuring lawful, secure, and transparent handling of personal information while respecting data subjects' rights and continually improving data protection practices.

From Panic to POPIA compliance

  • Dispelling Misconceptions: Educate eemployees about the difference between IT security and privacy
  • Accountability Framework: Ensure that the CEO and executive management understand their accountability under POPIA
  • Information Ownership: Clarify that business units, not IT are the owners of personal information
  • Legal Familiarity: Familiarise key personnell with POPIA and related legislation like PAIA to reduce fear and confusion.

Attendees can submit questions beforehand. Please email your questions to info@ccmg.org.za

 

All inclusive, fully virtualized Messaging Platform: https://www.qkonsa.co.za/brand/squire-mobile-platforms/

 

Features

Finish the race in first place with cutting-edge AI for CX

In today's competitive market, exceptional CX is the key to success. Whether adopting a data-centric approach to your business operations or investing in a defined measurement strategy, AI tailored for CX is your secret weapon to bringing home the gold in impactful interactions and customer satisfaction. So how do you score a perfect 10?

The webinars in this series will cover how to:

  • Operationalize CX insights for holistic experiences across all channels
  • Simplify complex decision making through meaningful AI-driven insights
  • Gain ROI by investing in training, technology, and services
  • Unify data insights across applications for seamless CX delivery

Don’t miss the chance to learn from true CX champions.

Watch on Demand

The Future of Work
Kevin Britz talks about equipping leaders and teams with essential skills for the future based of the research of Professor Walter Vander Welde and the book I wrote on his findings - The 5 primary human skills we will all need: Creativity to generate valuable ideas, Critical Thinking for informed decision-making, Social Intelligence for effective teamwork, Self-Management for personal development and well-being, and Attention Management to focus on what truly matters amidst distractions. Read more

 

Thank you to our Supporters

 
 

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Tel:010 003 0020  •  Email:info@ccmg.org.za