EDITOR'S NOTE: SEPTEMBER 2024
Welcome to spring. Guys can you believe that people are already working on the year end functions. Not sure about you but it feels like there is still so much to do this year are we going to have enough time? How do you plan to get through the last months of this year. People are planning their holidays, holidays we say not at CCMG this is our busy time.
On Webinars, we had a fantastic session with Kevin Brits re: “The Future of Work Overview’s” again a fantastic presentation and knowledge sharing from Kevin. A big thanks to him for his constant participation in the CCMG and the quality of his presentations.,
Our next Webinar on the 18th of September brings back another favourite, Phillip Scheepers who is going to update us on what it means to be POPIA compliant. Now that the regulator has gotten her teeth into the role, she has not been shy with clamping down on companies that are not complying with POPIA. Register now as it is going to be a good session.
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Kind regards
Sharon Haigh (MPP-CCM)
Masters Professional Practitioner in Contact Centre Management NQF8
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